Gadgets, gadgets, gadgets—you see them practically everywhere. That smartphone, a tablet, and even that on-board computer on your car are just some examples of technology becoming a part of our everyday lives. So it’s no surprise to find tech support being a large part of the ever-growing call center industry as well.
Yet that’s just it. With so many tech support call centers around to serve customers, there are times when being a “tech guru” tends to be quite boring. And boring is one thing; mundane is yet another way of describing the overall experience. Clients not only get bored—they end up not getting any help since the “support agent” tends to speak more geek that alienates.
So what can be done, then? Why not provide a truly engaging customer experience. You know, like the trick used to provide better customer service in your call center service for issue resolution and the like. Yes, making the customer’s time an enjoyable and engaging one while getting help in firing up that iPad or Samsung Tab might not be a bad idea.
So how does one provide an engaging customer experience while being helpful via the tech support channel? Well, pretty much like the usual customer engagement for any brand, only this time, you’re doing it to help with those gadgets. One way is to provide a “premium” feel for the brand. Make each customer feel special via a hotline, an express lane, and the like. This way, asking for help with that mobile phone won’t seem like you need to go through all that red tape just to get a simple troubleshooting session. The trick is to make it simple and easy-breezy.
This can likewise be done by using digital media to enhance the experience. Social media, live or even video chat are just some of the ways to heighten the experience. You’re dealing with tech, right? So why not use that very same technology to give that “look and feel” that will complete the entire experience.
These are just a couple of ways to make the tech support customer experience a more engaging and special one. You can think of more ways that will suit your brand and your customers themselves. Just like tech, the possibilities are endless.