What Tasks Should Involve In Small Business Outsourcing?

Small businesses give consumers options beyond the usual chain stores, big name brands, and conglomerate-owned shops that dominate the market. But more than that, they make significant contributions to the economy. Creating jobs for people in their locale is just one of the ways they contribute.

However, in a 2001 global survey conducted by consulting group Arthur Anderson, small businesses had a difficult time finding and retaining qualified employees. This points to why a small business outsourcing has become a practice.

In today’s national and global business climate, outsourcing has become less of an option and more of a necessity. To address the matter of poor employee retention, small businesses have had to augment in-house staff with offshore teams.

So what tasks should small businesses outsource?

HR and recruitment

If you have a difficult time locating talent within your professional network, consider outsourcing human resources and recruitment to a service provider that can take charge of finding, screening, and hiring employees on your behalf. This can help you secure talent, while at the same time focus on key business activities.

Accounting and finance

Outsourcing financial functions like accounting, payroll, accounts payable and receivable, and financial reports to a service provider will help you save time without neglecting this aspect of your daily operations. A service provider can give you a hand for better overall financial management.

Small business answering services

As you customer base grows, more and more of them might call in for various concerns and questions about your product or service. To make sure that there’s someone to pick up at all times, outsource small business answering services. Doing so also lets your customers benefit from extensive phone coverage beyond fixed office hours.

Tech support

If Information Technology isn’t your strongest suit, there are numerous IT vendors who provide comprehensive IT services. This way, you can avoid server down time and ensure that your website and servers are safe from hackers. It’s also a good first step towards  more complex IT services like cloud hosting and such.


Leave the bulk of marketing to a service provider that understand your brand personality and business goals. An offshore team can easily attend to content writing, web design, social media marketing, and online visibility on your behalf. This is highly beneficial, especially if you’re new to search engine optimization and content development.

Outsourcing is a viable, cost-efficient solution for small businesses that want to stay ahead of the competition despite being understaffed. It augments their in-house operations and increases overall productivity. It also adds value to their business, rather than being just another cost point.

Offshore outsourcing destinations like the Philippines are globally known for harboring the world’s best service providers. The country has a large pool of talent that small business outsourcing can tap for human capital. Collaborating with a service providers not only spells success, but addresses pervasive issues like low employee retention rates.

Posted in Outsourcing, Small Business Outsourcing.

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