Premier Call Center Services
Magellan Outsourcing Philippines offers a full range of inbound, outbound call center services, and BPO solutions that will help you increase operational efficiency, boost sales, retain customers, and generate brand loyalty.
We work with business customers to craft a unique call center solution, which develops customer satisfaction and loyalty. We can construct a modified program to achieve your customer and company goals – whatever your requirements are.
We provide your business with our best resource: Our agents. They are trained to take care of your customers whether they need assistance with a product or service, accommodate their complaints regarding defective appliance, figure out a deceitful activity on their credit card, or they got the wrong shoe size and color.
- They serve as a mediator between a company and its customers
- They can provide answers to consumer questions and help them resolve issues with a product or service
- They are completely keen and capable of helping our client’s customers
- They exercise great patience when dealing with irate callers, or customers who are simply frustrated
- They can customers over the phone or via live chat
- They can deal with the customers on behalf of a business or company. Our customer service reps underwent further training as well
- They trained by our very own experienced managers and staff
Here are the basic things customer service representatives typically do:
- Take orders, determine charges, and oversee billing or payments
- Listen and respond to customers’ needs and concerns
- Handle returns or complaints
- Refer customers to supervisors, managers, or others who can help.
- Provide information about products and services
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Review or make changes to customer accounts
- Call prospective customers
- Close sales
The Benefits of Having an Excellent Call Center Partner
- Higher Profits
- Good Public Publicity comes from great customer service
- Satisfied customers is equals to happy shareholders
- Boost Customer Confidence
- Increased Employee Pride and Motivation
- Save Money
- Decrease in staff absence and turnover – There will be a decline in waste because business owners will discover that their company will no longer be lavish in areas such as training, resources, or obtaining additional help
- Enhanced business efficiencys
Other services include